The autumn harvest in 2015 is approaching. In order to do a good job in this year's autumn harvest service, Weichai actively planned and launched a strong attack since mid-August. With the service network of 31 overseas service centers and 4,500 service stations nationwide, the prelude to the autumn harvest service was opened and it was also fully heard. The clarion call for the autumn harvest service.
Weichai National 4500 Service Station Prepares for Autumn Harvest Service
Actively planning and preparing to fully start 2015 autumn harvest service work
It is reported that in August this year, Weichai specially established the autumn harvest service leading group and the autumn harvest service command organization to ensure the smooth progress of the autumn harvest service. The leading group held “Autumn Harvest Service Mobilization Meeting†at various offices throughout the country to unify the policy and service ideas of autumn harvest service. At the mobilization meeting, the first person responsible for service work should be clarified and the service in charge of the area should be properly planned to meet the requirements of the corn harvester operations with high service timeliness.
In order to ensure service standards and quality, Weichai has signed the “Agricultural Service Responsibility Document†with all service stations to further clarify the service content, service standards and disciplinary requirements, and lay the foundation for the smooth progress of the next service work. At the same time, Weichai formulated the "Code of Conduct for Maintenance Personnel at Service Stations during Autumn Harvest", clarified the requirements for dressers, words and deeds, communication, service, and return visits of service personnel, ensured uniform service standards and excellent service quality.
At the end of August, Weichai has successively invested in complete machines and accessories at various overseas centers, central libraries, and service stations across the country, accumulatively increasing investment by about 10 million yuan to flexibly meet market service needs, and this move will further satisfy Weichai. Market service demand and service time efficiency.
The customer is supreme, efficient and fast, and meets the needs of customers with quality service
In order to ensure the timeliness of services, Weichai added more than 100 service personnel to conduct inspections on corn harvesters equipped with Weichai engines, focusing on the inspection of engine operating conditions, and on-site training, guidance, and distribution of agricultural machinery service manuals. The customer has a good grasp of the proper use and maintenance of the engine, to achieve the purpose of troubleshooting hidden dangers and to ensure the normal operation of agricultural machinery and equipment.
Weichai joins the autumn harvest "meeting" to push the service to the top
During the autumn harvest service, Weichai Power requires that customer feedback needs be the focus of after-sales service. When engine failures are encountered, the main purpose is to resume production first. Strictly follow the principle of “after analysis first†to solve the problem and eliminate equipment failure as soon as possible. The fastest speed to restore the normal operation of agricultural machinery and equipment.
In order to respond to service demands at the fastest speed, Weichai requested that the service station arrive at the service site within 2 hours after receiving the fault repair report, realize minor repair failure within 6 hours, repair failure within 12 hours, and major failure within 24 hours. Solve the problem and send special personnel to track the whole process of the service and upgrade the maintenance and service to a new height.
In addition, during the autumn harvest, Weichai will dispatch a “Weichai Service Fleet†every day to conduct market inspections, visit farm machinery customers on the ground, understand the usage of the customers and the service conditions of the service stations, and supervise the service process to improve the service results.
Perfect service network, skilled personnel, and escort for autumn harvest service
“Weichai Power Service Shinkansen†is an all-in-one professional service that Weichai has built for its users. It consists of a nationwide service network and a professional and comprehensive service system. It makes every effort to provide services that are “say, do, and be more considerateâ€. Customer satisfaction is assured. "Weichai Power Service Shinkansen" also includes 31 domestic repair service centers and 4,500 special service stations. The service outlets are all over the country and the service radius is less than 50 kilometers. Weichai customer service centers, overseas centers and service stations are all-weather, all-round, and 24-hour services. As long as customers dial the national free service hotline, Weichai will provide all follow-up service work. It is reported that every year, Weichai conducts maintenance knowledge training for service personnel at the service stations, and trains more than 1,500 person-times/year to further enhance service personnel's understanding of products and timely grasp the after-sales service capabilities of updated products.
"The engine three-year period, basic parts and components for two years; farm machinery engines for the first time free, service station home maintenance," Weichai not only bears working hours, mileage fees, oil filter, oil costs, but also in the second year On-site inspections are conducted for free, and hidden problems are promptly improved and upgraded.
As the autumn harvest is approaching, Weichai will become a unique landscape on the corn fields running through the rivers north and south with a professional service system, sincere service attitude, and a customer-oriented service concept. This line connects not only the spirit of Weichai, but also the spirit of Weichai. The starting point of the transformation of Chinese agricultural machinery to service - oriented manufacturing industry .
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