Taxi service implementation of new regulations

From the 1st onwards, the "Taxis Operation Service Specification" was formally implemented. The specification mentions that before the passengers get on the bus, the taxi driver must not have to ask the destination to pick up the passengers. In addition, the specification also requires taxi drivers to use 26 kinds of Chinese and English terms including "I'm glad to serve you", "Please fasten your seatbelt", "Remember my license plate number", "Do you need to turn on air conditioner?"

However, when the reporter investigated the matter yesterday, some taxi drivers still asked for an address before the passenger boarded the bus, and even refused to carry it. As for the civilized language, some brothers said that 26 kinds of civilized terms are difficult to use completely in actual operations.

Does the specification work? Taxi drivers have reservations

When reporters taxied in the Chaoyang District, most taxi drivers expressed their knowledge of the implementation of the "Taxis Operations Service Regulations." Some of them learned through the company's notice that some drivers saw it from the news, but they did The true role of the new regulations is reserved. There are also individual taxi drivers who do not know that the new regulations have been introduced.

When a reporter took a taxi from Beihai Park to Chaoyang Joy City, the driver stated that he was not aware of the implementation of the new regulations, but the taxi company organized a monthly meeting of drivers to inform them of the latest rules and regulations and reminded the business. Pay attention to the quality of service.

"We must do a good job of regulating the service of taxis in Beijing, but supervision also needs to be in place," said one driver.

“There used to be similar regulations.” During the conversation, several drivers stated that the content mentioned in the code had earlier learned similar regulations from inside the company. However, in practice, these regulations did not affect them. What impact does the job have.

Popularization of 26 service terms

The officially implemented regulations require that taxi drivers should use 26 kinds of Chinese and English terms including "I'm glad to serve you", "Please fasten your seatbelt", "Remember my license plate number", "Do you need to turn on air conditioner?" .

In the 1st experience, most drivers can actively use some of the regulatory language to communicate with reporters. During the taxi from Peace Bridge to Dongzhimen Ginza, the driver said the polite words “Hello! Where are you going?” when you got on the bus. When getting off the bus, the driver took the initiative to ask “Is there an invoice?” I also told the reporter “Good-bye.”

In addition to greetings and farewell terms, some brothers reflect that the other few are not commonly used in the work process. "What is the use of those, as long as I can send you to where I want to go." One brother admitted that 26 kinds of terms are inconvenient to use in practical work. "I am very happy to serve you." It is difficult to really live with my license plate number, "Please fasten my seat belt".

The driver still asks the address before the passenger gets on the bus

On the afternoon of the 1st, a reporter from the Beijing Youth Daily reported seeing a taxi parked near the road near Sanlitun. Afterwards, the driver asked which direction to go to. After the reporter said that the destination was the East Bridge of Peace, the driver said that he was waiting for an appointment and could not pick it up.

The reporter once again returned to the roadside to stop another taxi. When the driver stopped, he asked the destination and then shook his head to leave.

In front of the Beihai Park, the reporter met two tourists who were preparing to set off for a trip to the Temple of Heaven. The two tourists said that they had waited for nearly 20 minutes on the roadside. They had beckoned to the car and had an empty car. There was also an empty car who refused the two tourists after they learned of the destination.

In addition, a taxi driver revealed that if you strictly follow the rules and do not stop, it will not be rejected. Therefore, some drivers do not stop directly after they do not want to pull or receive orders from taxi drivers.

Finally, the reporter wished to take a taxi to the East Bridge of Peace. "After stopping the car and asking for a destination, you can lodge a complaint," the driver said. "The company's management in this area is still relatively strict." The driver said that he did not rule out the possibility that some drivers would be in conflict because of personal arrangements and distances. Do not want to take care of children.

The driver told the Beijing Youth Daily reporter that in the newly implemented regulations, the regulations concerning “passing passengers in front of their vehicles and asking them for their destination” actually have their own advantages and disadvantages. “Sometimes I don’t know the way to my destination. Many passengers also If you don't know the route, then if you let the passengers get on the bus and get out of the car, they will be more embarrassed."