In a followup to a series of posts about the City of DesPlaines’ discussion about whether or not to join RED Center for fire and EMS dispatch, the Daily Herald has an article about the vote in favor of making the move.
Des Plaines will be switching its emergency dispatch services for the city’s fire department to the Regional Emergency Dispatch (RED) Center, a consortium providing dispatch services for 14 area fire departments. The city council recently voted 7-1 to approve the change in provider. The Park Ridge City Council similarly approved moving its fire dispatch services to the RED Center, as both towns were required to switch services together or not at all.
Des Plaines has been handling its own dispatch services for its police and fire departments since the dissolution earlier this year of the North Suburban Emergency Communication Center, which handled police and fire calls for Des Plaines and Park Ridge, and police calls for Niles and Morton Grove. Des Plaines decided to run the center, which was located on the second floor of city hall, itself for a two-year trial period with Park Ridge as a client.
Fire Chief Alan Wax said during the recent city council meeting that the main reasons to switch to the RED Center for services are an increase in service levels, improved ability for regionalized responses, and cost effectiveness.
Fire calls make up 18 percent of the city’s emergency calls. The switch could mean the elimination of two supervisor positions, and one dispatch position involving five employees (because of multiple shifts) at the Des Plaines 911 dispatch center, and adding two part-time employees, Wax said.
The RED Center is a premier dispatch center specializing in handling fire department calls, Wax said. Its state-of-the-art facility in Northbrook provides call-taking, emergency medical pre-arrival instructions, and fire department dispatching services. The agency, formed in 1977 with five area fire departments, today serves as the regional dispatch center for the Mutual Aid Box Alarm System Division 3, of which Des Plaines is a member.
The center received and responded to more than 37,000 fire department calls in 2012. Des Plaines would be the largest member, with a call volume of 14.6 percent based on 2012 call statistics. The center has 18 employees. The two towns produced 11,000 fire calls last year.
The Des Plaines dispatch center would continue to receive all 911 calls, and route calls that pertain to fire or rescue emergencies to the RED Center.
“Our dispatch, from the time we answer the call until we dispatch units, is within 60 seconds 90 percent of the time,†Clausen said.
Des Plaines dispatchers can listen in to the call so they can dispatch police squad cars where needed, Wax said.
thanks Dan
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