It's a common misconception that your insurance company has the final say on where you get your car repaired.
While your insurance representative may try to push you toward their preferred repair shop, this doesn’t mean you have to go along with it. They often claim that using an independent shop will cause delays or result in poor-quality repairs—but these are just tactics to steer you toward their affiliated shops, which can cost you more in the long run.
At DaSilva’s Auto Body, we believe you should have full control over where your vehicle is repaired. Our team is committed to providing fast, reliable, and high-quality service without any unnecessary delays. We understand that choosing your own shop is a right, not a privilege—and we’re here to support you every step of the way.
Some insurance companies also try to mislead customers by suggesting that independent auto body shops don’t offer proper guarantees. This is simply not true. Reputable shops like ours stand behind our work and provide clear, transparent service to all our clients.
Under Connecticut General Statute 38a-354, it is illegal for insurance companies to pressure you into using a specific repair shop. If you feel you're being unfairly pressured or manipulated, you have the right to report them. Here are the organizations you can contact:
- Department of Insurance: https://cidonline.ct.gov/ccf/
Don’t forget to share copies of your complaints with the following groups as well:
- Auto Body Association of Connecticut: [email protected]
- CT General Attorney George Jepson: [email protected]
- U.S. Senator Richard Blumenthal: [email protected]
- CT Insurance Commissioner Katharine Wade: [email protected]
Remember, you have rights when it comes to your car repairs. Don’t let anyone force you into a decision that doesn’t suit your needs. Choose the shop you trust, and make sure your voice is heard if something feels wrong.
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