The analysis of consumer complaints reported by the Beijing Municipal Administration of Industry and Commerce in January showed that the number of disputes arising from car purchases increased significantly during the month. Statistics show that in January, Beijing's "12315" and "96315" hotlines received a total of 120 consumer disputes caused by the purchase of automobiles, an increase of 30.43% compared with complaints last month (92).
According to the relevant person in charge of the Beijing Municipal Administration for Industry and Commerce, there are four main complaints arising from the purchase of a car: First, when consumers buy a car, they only rely on the advertisements and oral presentations of the merchants, and immediately pay the deposit or advance payment to determine the intention of buying the car, and discover the consumption afterwards. Irrational or understand the situation of the vehicle does not meet the requirements for refund; second, after the deposit is paid, the merchant refuses to provide the car on the grounds of no-carriage or on the grounds of no car; third, the merchant is not trustworthy and refuses to fulfill the contract of the purchase car, for example: consumption When picking up the car, the merchant asks the consumer to increase the price or does not fulfill the promise of giving the car navigation, fuel card, free film, car interior decoration, etc.; fourth, compulsory purchase of insurance when buying a car.
In this regard, the Beijing Municipal Administration of Industry and Commerce reminds consumers to carefully understand the vehicle configuration and after-sales service commitment before buying a car, do not trust the oral introduction and commitment of the sales staff; at the same time, be sure to the vehicle price, model, delivery time, preferential commitment, default Important information such as responsibilities are clearly stated in the contract.
The person in charge reminds the consumer to check the vehicle carefully when picking up the car, to see if the appearance is damaged, whether the configuration of the interior decoration is in line with the promise, and whether the voucher for the purchase invoice, the vehicle certificate, the car purchase contract, etc. are delivered to the consumer. If you find that the operator conceals the facts and does not bear the responsibility for breach of contract when buying a car, pay attention to the preservation of evidence and timely rights protection.
According to statistics, in January, Beijing's "12315" and "96315" hotlines registered a total of 14,522 complaints, including 1,665 commodity complaints and 12,318 service complaints. The main complaints included 5,375 consumer contracts, accounting for 38.44% of the total complaints; 4,266 advertising problems, accounting for 30.51% of the total complaints; and 2,634 quality problems, accounting for 18.84% of the total complaints.
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